Frequently Asked Questions

wk7 accepts the following Philippine government-issued IDs for KYC verification:

• Philippine National ID (PhilSys)
• Passport
• Driver's License (LTO)
• SSS or GSIS ID
• PRC ID
• Voter's ID
• Postal ID

Make sure your ID is valid, not expired, and that the photo and details are clearly visible. Blurry or cropped images will be rejected and you will be asked to resubmit.

No. wk7 strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with the forfeiture of any bonuses or winnings. If you have forgotten your login details, use the password reset function or contact our support team.

On the wk7 Login page, click the "Forgot Password?" link. Enter the email address associated with your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam or junk folder. If you still cannot access your account, contact our support team at [email protected] for assistance.

You can update certain account details — such as your contact number, email address, and communication preferences — from your account dashboard under "Profile Settings." Changes to your registered name or date of birth require identity re-verification and must be requested through our support team. This is to protect the integrity of your account and comply with K YC regulations.

wk7 supports the following payment methods for Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card (Visa/Mastercard debit issued by Philippine banks)

Please note that wk7 does not accept credit cards for gambling deposits, in line with current Philippine regulations. Cryptocurrency deposits are also not supported.

GCash and Maya deposits are credited to your wk7 account almost instantly — usually within a few seconds to a couple of minutes. Bank transfers may take up to 30 minutes during business hours, and up to a few hours on weekends or public holidays. If your deposit has not reflected after 2 hours, please contact our support team with your transaction reference number.

Yes. The minimum deposit amount on wk7 varies by payment method. As a general guide, GCash and Maya deposits start from ₱100, while bank transfers typically have a minimum of ₱200. Exact minimums are displayed on the deposit page within your account dashboard. There is no maximum deposit limit for standard accounts, though higher amounts may require additional verification.

wk7 does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider before making a deposit. Any fees charged by third-party providers are outside wk7's control.

To withdraw from wk7, log in to your account, go to the "Withdraw" section in your dashboard, select your preferred payment method, enter the amount, and confirm the request. Make sure your account is fully verified (KYC complete) before submitting a withdrawal — unverified accounts cannot process withdrawals. Funds will be sent to the same payment method you used for your most recent deposit.

Processing times depend on your chosen withdrawal method:

• GCash / Maya: 1 to 3 business hours
• Bank Transfer: 1 to 3 business days

Withdrawals submitted on weekends or Philippine public holidays may take slightly longer. First-time withdrawals may also require additional identity verification, which can add up to 24 hours to the processing time.

The minimum withdrawal amount on wk7 is ₱200 for GCash and Maya, and ₱500 for bank transfers. These minimums are in place to ensure efficient processing and to cover any applicable transaction costs. The exact limits are always displayed on the withdrawal page within your account dashboard.

wk7 offers a wide variety of games tailored for Filipino players, including:

• Color Game — the classic Filipino street-fair favorite, now in a live online format
• Caishen Fishing — an action-packed fishing arcade game with real-money prizes
• Bingo — live bingo sessions with multiple card options and chat features
• Slots — hundreds of slot titles from leading game providers
• Live Casino — live dealer tables including baccarat, roulette, and blackjack

New games are added regularly. Check the wk7 Casino page for the full and up-to-date game library.

Yes. wk7 is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The mobile experience is designed to be smooth and responsive, whether you're playing on a budget Android phone or the latest iPhone. For the best experience, use a stable Wi-Fi or LTE connection.

Yes. All games on wk7 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are audited by independent testing laboratories to verify the integrity and fairness of their RNG systems. Live dealer games are streamed in real time from professional studios, providing full transparency of every deal, spin, and draw.

wk7 offers a welcome bonus for new players upon their first deposit. The exact bonus amount and terms are displayed on the promotions page within your account dashboard after registration. All bonuses are subject to wagering requirements — please read the full terms before claiming any offer. Bonuses are available to players aged 21 and above only.

A wagering requirement (also called a playthrough requirement) means you need to wager the bonus amount a certain number of times before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus funds become withdrawable. Wagering requirements vary by promotion — always check the specific terms of each offer.

Most bonuses on wk7 are automatically credited to your account when you meet the qualifying conditions (e.g., making a minimum deposit). Some promotions require you to enter a promo code during the deposit process. All available bonuses and their claim instructions are listed in the "Promotions" section of your account dashboard. If you believe a bonus was not credited correctly, contact our support team.

Yes. wk7 uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text, and payment processing is handled through secure, PCI-compliant channels. We do not sell or share your personal data with third parties for marketing purposes. For full details, please review our Privacy Policy.

To enable 2FA, go to your account dashboard, navigate to "Security Settings," and follow the instructions to link your mobile number or authenticator app. Once enabled, you will be required to enter a one-time code each time you log in from a new device or browser. We strongly recommend enabling 2FA to protect your wk7 account from unauthorized access.

If you suspect that someone has accessed your wk7 account without your permission, take the following steps immediately:

• Change your password right away via the account settings page
• Enable two-factor authentication if not already active
• Contact our support team at [email protected] to report the incident
• Review your recent transaction history for any unauthorized activity

Our security team will investigate and take appropriate action to secure your account.

wk7 provides a full suite of responsible gaming tools accessible from your account dashboard:

• Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit
• Loss Limits — restrict how much you can lose within a set period
• Session Time Limits — set a maximum duration for each gaming session
• Cooling-Off Period — temporarily suspend your account for 1 to 30 days
• Self-Exclusion — exclude yourself from wk7 for a minimum of 6 months or permanently
• Reality Checks — receive periodic reminders of your session duration and spending

Gambling is addictive. Know when to stop.

You must be at least 21 years of age to register and play on wk7. This is a strict requirement under Philippine gaming regulations. wk7 enforces this through mandatory KYC identity verification for all players. Accounts found to belong to individuals under 21 will be immediately suspended and any associated funds may be withheld pending investigation.

To self-exclude, log in to your wk7 account, go to "Responsible Gaming" in your account settings, and select "Self-Exclusion." Choose your exclusion period (minimum 6 months, or permanent) and confirm your request. Your account will be suspended immediately and all marketing communications will be stopped. If you need to self-exclude urgently and cannot access your account, contact our support team at [email protected] and we will process it right away. For more information, visit our Responsible Gaming page.

wk7 works on all modern browsers including Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. The platform is fully responsive and supports Android and iOS mobile devices. For the best experience, keep your browser updated to the latest version. If you encounter display issues, try clearing your browser cache or switching to a different browser.

If a game disconnects mid-round due to a technical issue, wk7's system automatically records the state of the game at the point of disconnection. When you reconnect, the game will resume from where it left off, or the round will be resolved based on the recorded game state. If you believe a disconnection resulted in an incorrect outcome or a lost bet, contact our support team with the game name, date, time, and approximate bet amount for investigation.

Our support team is available 24 hours a day, 7 days a week. You can reach us via:

• Live Chat — available directly within your wk7 account dashboard for the fastest response
• Email — send your query to [email protected] (plain text, not a link)

When contacting support, please include your registered username, a description of the issue, and any relevant screenshots or transaction reference numbers to help us resolve your query as quickly as possible.